Bounce Bounce Baby

Ok, so I bought this for Nicholas a month or two ago. And have been happy with it. Until today. The part on the right that has the mirror.... the mirror broke off. When I picked it up to try to put it back on, I noticed that there was paint chipped/scratched off of the little animal figure that is attached to the mirror. From Nicholas chewing on it!!! I was able to use my fingernail and easily scratch more off.

SO, I found a phone number on the back of the seat and called customer service. The lady proceeded to offer to send me a replacement part!!! Huh? Send a replacement for a part that is defective??? Another piece that my son can chew and eat more paint!? She told me that she had never heard of any other complaints of this happening. Which I find hard to believe. We had about a ten minute conversation which ended with her telling me I was rude and asking me what I expected them to do about it, other than replacing the part!!! She had the gall to compare the situation to buying a piece of defective clothing then taking it back and expecting the store to take every piece of that clothing off the shelf. Just because of one defect. In my opinion, this was not even a close comparison.

I am planning to call back on Monday and speak to another customer service rep. The beyotch today told me my son must have been teething pretty hard to scrape off the paint. Give me a break... he has two bottom teeth. Tonight, I was looking closer at the whole exersaucer and noticed other places where the paint is coming off from his teething.

Am I wrong to think they need to correct this problem rather than just mailing out the same defective part to replace it?

**edited to add a picture...


The larger part on the bottom is where I picked off paint with my fingernail that had already started scratching off. The rest is from his chewing. Notice the black on one of the eyes is gone.